Frequently Asked Questions
General
- How do I view my reservation?
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have wired or wireless internet access?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center?
- Do you have a Pool?
- Do you have a spa? What are the hours?
Transportation/Directions
- How do I get to the Hotel?
- Do you offer free shuttle service from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
- How do I view my reservation?
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Restaurant
Accounting
- I have questions about my bill. Who do I call?
- What forms of payment are accepted to pay for my room?
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Concierge
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Need more information about booking a meeting at a Kimpton Hotel?
- How can I book a wedding at a Kimpton Hotel?
Still have a question? Contact Us
General
- Question
- How do I view my reservation?
- Answer
- Use this link to view, modify, or cancel your reservation.
- Question
- What is check in/check out time?
- Answer
- Check in is at 3 p.m., check out is at noon.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- Our hotel is entirely non-smoking.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- Complimentary in-room wireless high-speed Internet access for Kimpton InTouch members, $9.95 per day for all other guests.
- Question
- Do you have wired or wireless internet access?
- Answer
- TBD
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- We have a 24 hour fitness center with various cardio machines and free weights.
- Question
- Do you offer room service? What are the hours?
- Answer
- We offer 24 hour room service with a limited overnight menu.
- Question
- Do you have a business center?
- Answer
- We do not have a business center. However, we provide a computer in every guest room with complimentary internet access, complete with Microsoft Office products provided through SuiteLinq. Guests can print directly from the guest room to the front desk and our front desk team is happy to assist with additional requests.
- Question
- Do you have a pool?
- Answer
- We do not have a pool on premises, but our guests are welcome to visit our sister property, the Hotel Monaco Alexandria, for complimentary access.
- Question
- Do you have a spa? What are the hours?
- Answer
- We have a full-service spa on premises, open Monday-Saturday (9 a.m. – 8 p.m.) and Sundays (10am – 6pm).
Transportation/Directions
- Question
- How do I get to the hotel?
- Answer
- Please see our Maps & Directions page or Metro Trip Planner.
- Question
- Do you offer free shuttle service from the airport?
- Answer
- We do not offer shuttle service to/from the airport. However, we are located just over a block from the King Street Metro station which is two stops from the Ronald Reagan Airport/DCA Metro station. We are also a short 10 minute cab ride from the airport. The front desk staff is available 24 hours a day should you have any additional questions.
- Question
- What are your cross streets?
- Answer
- Harvard & King Streets.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- Valet parking with in/out privileges is available for $28/night, and is not included in the room rate.
Reservations
- Question
- How do I view my reservation?
- Answer
- Use this link to view, modify, or cancel your reservation.
- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- Our rooms will allow rollaways/cribs/playards. We do charge an additional $20 per rollaway
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- You will need to contact a representative from the website in which you booked your reservation.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- 18 years old.
- Question
- What is your cancellation/deposit policy?
- Answer
- We have a 24 hour cancellation policy and require an advanced deposit for extended stay reservations.
- Question
- Is my ID/passport required at check in?
- Answer
- We require presentation of a valid government-issued identification upon check-in.
- Question
- What age do kids stay for free?
- Answer
- Children under the age of 17 stay for free.
- Question
- Do you have connecting rooms?
- Answer
- We do have connecting rooms.
- Question
- Do you have ADA rooms?
- Answer
- We do have ADA rooms. Please specify any special requests at the time of booking or during check-in so that we may make your stay more comfortable.
- Question
- Do you have an early departure fee?
- Answer
- Yes, an early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.
Restaurant
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- The Tasting Room is available for both lunch and dinner, open seven days a week (11:30 a.m. – 10:30 p.m., often later on weekends).
BRABO by Robert Wiedmaier serves breakfast Monday – Saturday (7 a.m. – 10:30 a.m.), and Sundays (7 a.m. – 11 a.m.). The restaurant serves dinner Monday – Saturday (5:30 p.m. – 10:30 p.m.) and Sundays (5:30 p.m. – 9 p.m.)
Accounting
- Question
- I have questions about my bill. Who do I call?
- Answer
- Please call the hotel direct and ask to speak with an accounting representative.
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- A valid credit card is required to check into the hotel. Payments in cash or travelers checks are accepted at check-out. We do not accept personal checks.
Pets
- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- We do allow pets, there are no restrictions. We do request that you complete a pet form during registration and that you keep your pet caged or out of the room during housekeeping service. Pet owners are responsible for any additional cleaning or damage fees.
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- You may request a pet free room. If possible, please advise at time of booking.
- Question
- Do you have pet sitting or dog walking services?
- Answer
- We do not offer these services, but our front desk staff will be happy to assist you in making arrangements.
- Question
- How far do you have to walk to take your pet out?
- Answer
- One step out the front door! Old Town Alexandria is a very pet-friendly neighborhood.
Concierge
- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Please call the hotel direct, and our front desk staff will be happy to assist you.
Meetings
- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Still have a question? Contact Us
